FAQ's
What are the payment & delivery options?
CYPRUS
Products are delivered 3-4 working days from the departure of the order.
Standard Shipping €4,95 Door-to-Door Delivery
Cyprus orders can be paid online by Visa or Paypal.
Delivery within Cyprus shipping is free for orders over €30.
GREECE
All orders from Greece should be paid online by Visa or Paypal.
Standard Shipping €11.99. Door to Door Delivery Service.
All merchandise orders are fulfilled within 24 hours of receipt of your order.
3-5 working days delivery from the departure of order. Up to 5-7 days for Remote Destinations
What are the payment options?
We accept payments through PayPal, debit cards, and credit cards.
What if I want to change or cancel my order?
Usually, orders are shipped within 1-3 working days for Cyprus and 4-6 working days for Greece. Cancellation of an order can be made prior to shipping of the products either by telephone (+357 22316054) or by email to slimfoodsonline@anmatto.com stating your invoice number in the email.
What is your return policy?
We aim for complete customer satisfaction.
You may return unopened and unused products within 14 days from delivery for a refund or exchange.
To request a return:
• Email info@anmatto.com with your order number and reason for return.
• Products must be in their original packaging and condition.
• Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
Refunds will be processed using the original payment method within 7–10 working days after inspection.
I have damaged items in my delivery – what should I do?
Your satisfaction is of the greatest importance to us so please get in touch with us via email or telephone using the information below:
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Phone: 00357 22 31 60 54
Our customer service team are available Monday to Friday 9:00am – 5:00pm (excluding Bank Holidays)
Confirming your order number, date of order and contact details will help us with your enquiry.
How can I return items?
If you have faulty or damaged item(s) then you can return them to us by post in the same condition in which you received them, to the following address;Anmatto Wholesalers Ltd12 Pentageias, DaliNicosia, 2540 Cyprus
Please ensure you have included your order number, date of order and contact details inside the parcel so we can speedily process your credit note and contact you accordingly.